Having trouble with the Guidance App? We're here to help. Reach out and we'll get back to you as soon as possible.
To help us resolve your issue quickly, please include:
e.g. iPhone 15, iOS 18.2 — or Samsung Galaxy S24, Android 15
A clear description of what happened, what you expected, and any error messages you saw.
If possible, attach a screenshot showing the issue.
Go to Account → "Switch Community (Scan QR)" and scan the QR code provided by your church admin. You'll be instantly connected.
Make sure your phone is not on silent mode, and check your internet connection. The audio streams from the cloud and requires a stable connection.
Go to Account → "Request a Meeting" or tap the Meeting shortcut on your homepage. Fill in the title and reason, and your admin will propose a time.
Send an email to boakyes175@gmail.com with the subject "Account Deletion Request" and we'll process it within 30 days.
Yes. We use Supabase with enterprise-grade security for all data storage and authentication. Read our Privacy Policy for full details.